Bolehill Farm Holiday Cottages
Customer
Bolehill Farm Cottages are a cluster of self-catering cottages set in Bakewell in the Peak District.
Challenge
Having taken over the business in 2017, the clients were new to the world of fire safety. They wanted to fully understand the regulations and requirements to mitigate the risk of fire and keep their guests safe.
Solution
A thorough fire-risk assessment was undertaken on all the properties on Bolehill Farm. The assessment shaped the building work during the client’s refurbishment period, allowing them to ensure all new buildings are fully compliant.
Outcome
All guests of Bolehill Farm can relax knowing there are plans in place should a fire occur e.g. visible evacuation plans. The clients themselves now have peace of mind, knowing their business is fully compliant with all fire-safety regulations.
“Mat is a true professional who delivers advice in a straightforward and practical manner. He took the time to understand what we wanted to do and guided us through the process in a pragmatic way. Our go-to contact for all things fire compliance!”
Dan and Fay
Owners
Bolehill Farm Holiday Cottages
Museums Sheffield
Customer
Museums Sheffield is the collection of non-industrial museums in Sheffield and is comprised of Graves Art Gallery, Millennium Gallery and Weston Park Museum.
Challenge
The client required a fire risk assessment across all their sites and off-site storage facility that showed an understanding of the unique requirements of the heritage properties and their unusual guest profile.
Solution
Using our extensive experience as the northern fire consultant for the National Trust, we were able to provide a detailed risk assessment that was sympathetic to the protected period features.
Outcome
Museums Sheffield is now fully compliant with the relevant fire safety laws and the property is ready to welcome the guests back.
“Working with Synergy was really easy; booking was straightforward, and we received the report quickly and efficiently. Matt was personable and knowledgeable and created a detailed fire risk assessment that recognised the unique requirements of our premises. The report is clear and easy to read, and the consolidated list of significant findings is really helpful.”
Nick Booth
Asset Manager
Museums Sheffield
Megabet
Customer
Megabet is a trusted name on the British High Street and a family run brand of independent bookmakers, having previously traded under the name Stan James.
Challenge
The client had recently taken over a further 30 stores and needed a comprehensive understanding of the risk from fire.
Solution
An over-arching fire safety policy was produced as well as a bespoke digital fire safety training programme created on the client’s existing online training platform. A total of 97 fire risk assessments were carried out from Scotland to the North West of England, and a range of fire safety documentation designed.
Outcome
The client is now compliant with all relevant fire safety law and have been given a range of commercially viable recommendations.
“We were delighted with the services provided by Synergy Fire Engineering. They were clearly very knowledgeable in all areas relating to fire safety and quickly provided a solution to our need. We found them to be very professional and wouldn’t hesitate to use them again or recommend their services.”
Ian Blackburn
Financial Director
Megabet
Foodpack
Customer
Foodpack Ltd is one of the UK’s leading contract manufacturing and contract packing specialists. Operating across the UK and Europe, the specialist food manufacturer services business to business, brand owners and retail and food service, with creative and innovative solutions
Challenge
The client needed comprehensive fire risk assessments carrying out across their full site in Merseyside.
Solution
Foodpack chose Synergy Fire Engineering due to the professionalism, reasonable cost and excellent customer service show in their pre-work customer service communications.
Outcome
The client now has a full and up to date fire risk assessment in place and has received guidance from Synergy along the way, timelines for completion against costs/risks have all been established and the company has been able to ensure that the site is heading for 100% compliance in fire safety. The work has had a positive effect on the future operations of the company, including financial and time savings, compliance and improves health and safety.
“An excellent company that responded well to an urgent matter in a very professional way.
Communication was great throughout and customer service continues to be great, with follow up calls and email. We are more than happy to recommend Synergy Fire Engineering to others in the future.”
Jonathan Gore
Engineering Manager
Foodpack Ltd
PWP Fire & Security
Customer
PWP Fire & Security specialise in providing all aspects of design, installation, commissioning and maintenance of fire and security systems which are tailored to individual businesses or properties.
Customers benefit from a 24/7, 365 days a year engineer call-out facility, with out-of-hours, on-site emergency response if necessary.
Challenge
As a fire and security provider, the company wanted to provide clients with risk assessments and training to ensure they comply with current legislation. The challenge was to train the company’s 150-plus employees.
Solution
PWP Fire & Security said Synergy has a professional and well-renowned track record in offering the services needed. PWP also said Synergy staff always add the personal touch to the customer service they offer. Synergy offered the PWP team fire risk assessment services, project management, fire safety training and fire consultancy services.
Outcome
PWP’s clients are now compliant with all the relevant statutory fire and safety regulations.
Synergy and PWP’s partnership has also resulted in more interest from additional customers following glowing recommendations about the risk assessments already completed.
PWP has seen an increase in customer satisfaction as well as revenue.
“Synergy is a very professional company with a fantastic knowledgeable and skill set. The quality and attention to detail in their reports is second to none. They communicate really well, explaining every detail of the reports which in turn provides a fantastic customer experience, on time, every time.
Synergy has reduced our admin time by producing excellent comprehensive risk assessments which result in reduce admin costs and increases our brand performance.
We would always recommend Synergy to any of our clients based on their current and past performance..”
Ian Jarvis
Director
PWP Fire & Security
SS Systems
Customer
SS Systems is one of Yorkshire’s largest fire alarm and safety system providers. The company’s qualified surveyors and engineers design, supply, install, commission, and service high quality security and fire alarms throughout the UK. Their clients range from schools, churches and listed buildings, residential and nursing homes, for local authorities, commercial businesses and in industrial settings.
Challenge
SS Systems wanted to offer their clients impartial, tailored fire safety advice without introducing a competitor.
Solution
SS Systems introduced Synergy Fire Engineering as specialist consultants to work in partnership with their existing 12-strong team. Synergy now provides specialist fire risk assessments and fire safety training.
Outcome
SS Systems is now able to offer additional fire safety services to their customers, which would otherwise have required a major investment in terms of time and resources to train their existing employees.
“An industry colleague was so impressed with the work Synergy had done for them that he recommended we contact them too. We were really attracted to the fact they have a deep understanding of what we do in the fire & security sector which helps in ensuring we maximise any opportunities uncovered during their fire safety consultancy work.
Synergy have carried out fire risk assessments and fire training for us for four years now throughout the UK. They liaise directly with our high profile clients some of whom are within the heritage sector very professionally and I wouldn’t hesitate to recommend them to others.”
Andrew Stokes
Managing Director
SS Systems
Roar Advanced Finishing
Customer
Roar Advanced Finishing Ltd is a Derbyshire company with over 30 years’ experience in the car refinish, automotive and composite finishing industries. Having invested heavily into research and development, fully automated computer controlled manufacturing and an offsite technical training centre; their objective is to produce solutions of the highest quality at a realistic cost to the end user.
Challenge
The customer needed help to identify fire risks and install a full fire safety system, including fire extinguishers, in order to comply with current fire and safety legislation. With a small staff of 10 they were unable to commit sufficient time and resource internally to fire safety and needed to engage an expert Fire Engineer to offer advice and help them meet their legal requirements.
Solution
Our immediate task was to carry out a fire risk assessment to help identify on site in order to ensure the customer’s premises were fully compliant. We drafted detailed specification and tender documents, and, having collected quote for installation from a number of contractors, we successfully managed the installation of the full life safety system to the complete satisfaction of the customer.
Outcome
The customer’s factory premises are now completely compliant with all fire regulations with a system of updates and annual checks in place and an up to date fire safety manual.
Being a chemical based operation, the work done by Synergy Fire Engineering has provided the customer with complete peace of mind that they are operating safely in order to protect their staff and assets.
“Synergy Fire Engineering were recommended to us by a contact of our Financial Director when we needed to have a full fire safety system, including extinguishers installed.
We had received differing advice from various fire and security companies and sought some expert advice on exactly what we needed to comply with the law. Synergy designed our life safety systems around the fire risk assessment they carried out, ensuring we got exactly what we needed.
With only a small staff, saving time was most important to us and we were delighted with the fantastic service and complete peace of mind that Synergy gave us. Highly recommended.”
Rob Wilkinson
Director & Co-founder
Roar Advanced Finishing Ltd
Sports Direct
Customer
Sports Direct are the UK’s number one sports retailer, currently operating more than 420 stores in the UK alone, and 270 stores in 19 other countries. In a field where competency is key, recommendations are a vital part of making the right choice and Synergy came highly recommended.
Challenge
Sports Direct were opening a new 100,000 sq ft building and needed to ensure that all staff were trained and fire safety procedures put in place. This was something we were able to deliver reassuringly on time and with total compliance.
Solution
The brief was not only met, but exceeded in terms of understanding by management and team of their liability relating to Fire Safety Order regulations.
Outcome
This translates into ongoing safety on site, new bespoke and robust procedures as well as engagement from the team with how important the safety of the site is and their confidence to manage this effectively.
“Synergy Fire Engineering have been working with Sports Direct to advise on Fire Management and to further develop the Fire Strategy for what is now reported as the largest Head Office and Warehouse Facility in the UK.
Sports Direct is a dynamic and volatile company with constantly changing demands. Synergy Fire Engineering have consistently responded effectively to our exacting requirements, understanding complex issues and providing practical solutions achieving first class results within very challenging time and cost constraints.
Synergy Fire Engineering have always provided the efficient support necessary for a 24/7 business. Their consultants are effective and capable, communicating well with both Senior Management and Project Managers soon receiving their respect and confidence.
On a personal level I have always found Synergy Fire Engineering to be very professional and responsive having the depth of expertise necessary to provide me with the advice and support to effectively manage the requirements of our large portfolio of properties and their associated services.”
Trevor Hartley
Architect
Sports Direct
Wilkins Vardy
Customer
Wilkins Vardy is a well-established and thriving Chesterfield based estate agency employing 24 people over three sites.
Challenge
The company needed fire risk assessments carrying out on their premises and to ensure that all their staff received comprehensive fire safety training.
Solution
Synergy Fire Engineering carried out fire risk assessments resulting in the installation of a comprehensive fire alarm system, and bespoke training was provided to meet the organisations needs and to make the company fully compliant with fire safety regulations.
Outcome
Working with Synergy Fire Engineering resulted in the Directors, Managers and staff having a much better understanding of the importance of fire safety including an appreciation of what records must be kept.
Staff are now fully aware of the management’s intention to provide a safe working environment. Wilkins Vardy now have nominated Fire Wardens and a fully installed and legally compliant fire alarm system.
The knowledge and information provided by Synergy saved the customer valuable time and enabled them to implement fire safety requirements quickly and with the least disruption.
Synergy Fire Engineering responded quickly to our enquiries and attended all three of our offices, providing detailed feedback after each visit. The company’s aftercare is excellent! Queries that arise are dealt with promptly with advice and suggestions and we are now confident that the necessary policies and procedures are in place for the future.
We would definitely recommend Synergy Fire Engineering.
Paula Towndrow
Director / Company Secretary
Wilkins Vardy Residential Limited
Audley Court
Customer
Audley Court Ltd has been managing retirement villages for more than 10 years, but their experience of providing high-quality retirement properties and care for older people goes back much further. In 1983, the company’s current Chief Executive, Nick Sanderson, developed the conventional care home concept into something completely different; the UK’s first luxury retirement villages.
Their mission is to be the most trusted provider of luxury retirement in the UK. They also provide care for older people in their own homes, promoting independence in later life.
Challenge
The challenge for Synergy was to provide fire training for the company’s staff, in order to comply with current fire and safety regulations. The company also wanted to train individuals looking to enhance their skills and become fire wardens.
Solution
Synergy had previously delivered fire training to staff at Audley Court Ltd. We carried out this training again with a new team of delegates. The training included showing how fires are often caused and how they spread; fire prevention skills; how to respond to a fire calmly and safely, how to operate a fire extinguisher and carry out an evacuation.
Outcome
In total 96 members of staff attended courses held in Derbyshire, Berkshire, Yorkshire and Buckinghamshire with the company wanting them to have a better appreciation of how fires can be caused and how to deal with them effectively. They also wanted them to feel confident handling fire extinguishers.
At the end of the course, delegates said they now feel they have a better appreciation of the dangers of fire. They also said they are well equipped with the skills to deal with a fire-related emergency at the retirement homes they work at.
“I would definitely recommend Synergy Fire Engineering to others. Matt is very knowledgeable about his subject. He is well prepared and efficient in his manner. They travelled a long way to carry out our training and was flexible in his approach.”
Julie Wells
Learning & Development Facilitator
Audley Court Limited
